The Shift
The internet is not search and browse anymore.
It is chat and ask.
ChatGPT and Gemini changed how people use the web. Consumers expect your site to respond like a conversation — not a menu. We bring that experience to your brand with a GenAI shopping agent that understands, recommends, and sells.
My skin has been really touchy lately, do you have vitamin C serum that won’t make it freak out?
Agent action Compiling serum shortlist
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1Parse intent Detected need: gentle vitamin C serum for reactive skin.
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2Query catalog Filtered serums to alcohol-free, dermatologist tested, calming actives.
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3Rank results Scored by sensitivity reviews, return rate, and stock availability.
Got it — giving your skin a hug and pulling a few brightening vitamin C serums that stay cool on reactive complexions.
Radiance C Serum · 10% THD
Calm Glow Serum · 8% Ascorbyl
Cloudberry Dew Drops
Radiance C Serum sounds good — let’s go with that. How often should I use it?
Agent action Guiding routine
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1Confirm tolerance Checked product notes + reviews for sensitive-skin usage cadence.
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2Outline routine Built morning schedule with moisturizer + SPF pairing.
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3Set guardrails Added reminders for patch test + hydration support.
Start Radiance C three mornings a week on clean, slightly damp skin — two drops pressed in, then seal with the ceramide cream. If your skin feels happy after 10 days, step up to daily use. Skip retinol the night before you apply it, and lean on hydration (think mist + moisturizer sandwich) if you ever feel a tingle.
K. I will take one
Agent action Bundling add-ons
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1Surface barrier support Added dermatologist-approved ceramide cream to bundle preview.
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2Educate Sharing a quick barrier repair tutorial from our YouTube library.
Want me to tuck in a ceramide moisturizer so your barrier stays steady while the vitamin C does its thing?
Barrier Restore Ceramide Cream
2-minute dermatologist guide: how ceramides rebuild a compromised moisture barrier.
Yes please! And could you find a mineral SPF that doesn’t pill on top?
Agent action Curating SPF picks
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1Parse skin needs Logged request for mineral-only SPF that layers cleanly over vitamin C.
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2Filter catalog Checking mineral formulas with high sensitive-skin review scores.
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3Bundle recommendation Ranking options by reorder rate, finish, and bundle-friendly pricing.
Absolutely. Here are three mineral SPFs my sensitive-skin crew swear by — all sheer, no ghosting.
Sunveil Mineral Defense SPF 30
Cloudlight Mineral Mist SPF 35
Daily Screen Mineral SPF 50
Mineral SPF shortlist
Sunveil Mineral Defense SPF 30
Cloudlight Mineral Mist SPF 35
Daily Screen Mineral SPF 50
“Zero pilling even over vitamin C — finally a mineral SPF that behaves.”
Sunveil sounds perfect — let’s go with that.
Agent action Cart building
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1Radiance C Serum Added full size to cart and applied loyalty pricing.
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2Ceramide barrier cream Bundled with 10% duo savings.
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3Sunveil Mineral Defense SPF 30 Selected shade: universal sheer. Added free travel pouch.
Love it. Dropping all three into your cart and lining up totals.
Cart preview
- Radiance C Serum$46.00
- Barrier Restore Ceramide Cream$42.00
- Sunveil Mineral Defense SPF 30$36.00
Subtotal$124.00
Tax (8%)$9.92
Shipping$0.00
Total$133.92
Before we pay, can you ship it to 482 Juniper Way, San Mateo CA 94402?
Agent action Confirming address
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1Pull saved addresses Found Juniper Way residence on file. Verified default billing/shipping match.
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2Confirm delivery window Reserving 2-day carbon-neutral shipping slot.
Got it — shipping to 482 Juniper Way, San Mateo, CA 94402. Estimated arrival: Friday by 6pm. Need a different drop-off or should I stick with this one?
That works
Agent action Checkout options
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1Verify account Matched email hello@chat-native.com with existing shopper profile.
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2Prep secure checkout Generated hosted payment link with address + cart pre-filled.
Your cart is ready. Choose what works best:
Prefer I handle it for you? Just say “charge me” and I’ll take care of the rest.
Please go ahead and charge me.
Agent action Payment complete
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1Authorize card Ending in ••28 · 3D Secure passed.
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2Send receipt Confirmation sent to hello@chat-native.com + SMS.
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3Schedule delivery Ships today · ETA Friday with carbon-neutral shipping.
All set — your order #CN-24851 is confirmed. Everything will arrive on October 14. Once it lands, cleanse, pat skin dry, layer Radiance C, follow with the ceramide cushion, and lock it in with Sunveil before sun. If you feel any tingle, mist and moisturize before the serum. I’m here if you want to tweak the routine or ask anything else!🩵
Today’s chat is broken.
Rigid bots frustrate customers. High-cost call centers do not scale. Everyone pays more, and sells less.
The new expectation.
Consumers already talk to AI every day. They expect your brand to understand them — and help them buy — in one conversation.
Old chatbots vs. Chat-Native commerce
Why rigid scripts fail — and what a sales-ready conversational agent unlocks.
Yesterday’s Chatbot
Rule-based- Option trees and keyword triggers
- Cannot handle free-form questions
- No access to live catalog context
- No bundling, cross-sell, or taste
- Escalates early to humans
Typical cost: low license, higher human load ($4–$8 per chat in labor). Illustrative ranges.
Chat-Native Agent (This)
GenAI + Retrieval- Understands natural language and intent
- Queries products, inventory, policies in real time
- Personalizes, bundles, and recommends with brand voice
- Executes actions and hands off to humans when needed
- Consistent quality, 24/7, multilingual
Typical cost: predictable SaaS plus usage; lower human load (up to -70% support cost). Illustrative ranges.
Meet your conversational storefront.
An on-brand GenAI agent that knows your catalog, speaks in your voice, and completes actions — from add-to-cart to exchanges with human handoff when needed.
Understands Free-form intent with retrieval and LLM orchestration.
Recommends Curates products and routines your team is proud of.
Acts Adds to cart, starts returns, books store pickup.
Hands off Seamless human transfer for edge cases.
Designed to delight — and to perform.
Replace robotic scripts with real conversation. Reduce costs. Grow sales.
2× conversion from chat sessions
-70% support cost
24/7 global coverage
On-brand tone and control
Beyond your site — wherever your customers chat
Same brand-trained agent across WhatsApp, Instagram DM, iMessage/SMS, ChatGPT, and Gemini — each in their native UI.
WhatsApp — Concierge shopping
Meet intent where it starts. Turn questions into carts with deep-linked checkout.
+22% reply to cart
-40% cost per chat
24/7 coverage
WhatsApp · Brand Concierge
Hi! Do you have a gentle vitamin C serum that is gentle?
Absolutely — two brightening options for sensitive skin.
Radiance C · 10% THD
View and checkout
Calm Glow · 8% Ascorbyl
View and checkout
Instagram DM — From discovery to purchase
Convert social inspiration into guided carts — without breaking the conversation.
+31% assisted revenue
-35% drop-off
2.4× session value
Instagram DM · Brand Advisor
Saw your glow set on Stories — is it good for dry skin?
Yes — here is a three-step routine that layers well.
Cleanse → Serum → SPF
Add bundle
iMessage / SMS — Proactive moments
Notify, recover, and reorder with a single tap — friendly, on-brand, low friction.
48% CTR
+19% reorder rate
-28% support tickets
iMessage · Brand
Your moisturizer is back in stock. Want to reorder?
Yes — same address.
Done. Include mineral SPF for daytime?
ChatGPT — AI discovery to your catalog
Feed your catalog and policies so general AI queries route to your products with attribution.
+17% new-to-brand
3.2× assisted AOV
Tracked referrals
AI Canvas · ChatGPT
Show clean skincare under $50.
Here are three options from your preferred brand:
Niacinamide Serum
Open product
Gemini — Agent distribution
Surface your agent in multi-modal queries with brand voice and real-time inventory.
Global reach
+AI understanding
Low handoff
AI Canvas · Gemini
Build a sensitive-skin morning routine.
Suggested: Cleanser → Vitamin C → Ceramide Moisturizer → Mineral SPF.
Add all to cart?
Review bundle
See it in action.
Tell us where you sell today and we’ll show the agentic flow that fits — from Salesforce Commerce Cloud storefronts to Shopify boutiques to offline-first brands going conversational.
Do you already run an ecommerce storefront?
How it works
Select an option to see how Chat-Native meets you where you sell today.
Beta Tester Only
Agentic Commerce — next to your storefront
Half your site remains your beautiful storefront. The other half becomes an intelligent copilot. Click the chat icon to see it in action.
Hero banner — Summer Beauty
Choose an agent
AI Beauty Advisor
Skincare, makeup, routines
AI Style Concierge
Looks, occasions, gifting
AI Beauty Advisor
Hey there, I need a gentle vitamin C serum that won’t upset my skin.
On it. Here are a few glow-boosters that stay kind to sensitive skin:
Radiance C Serum · 10% THD
Calm Glow Serum · 8% Ascorbyl
Want me to add a ceramide moisturizer so your barrier stays calm?
Yes please. Also need a mineral SPF that never pills.
Try the Sheer Mineral SPF 30 — invisible finish, behaves over serums.
Ready for me to check you out?
Result: your beautiful storefront remains intact — now paired with a conversational layer that boosts discovery and conversion.